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Safety Video: The Tactical 5-Step Process of Verbal De-escalation for Church Security


Safety Video: The Tactical 5-Step Process of Verbal De-escalation for Church Security

Steve Robinson

Steve Robinson

Associate partner at ChurchWest.
Steve Robinson

Latest posts by Steve Robinson (see all)

Worried about church security? Brush up on your verbal de-escalation techniques by watching a short video presentation by Juan Barrientes. These verbal de-escalation principles can be used by a wide range of people. “It doesn’t matter if you’re a police officer or a church secretary—being a good listener is key for everyone,” Barrientes says. “If we learn to understand and break down any adversarial relationship, we are well on our way to managing conflict.”

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